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SHIPPING

  • How much is shipping?

    Shipping is free worldwide.

  • How does the rolling shipments system work?

    Our rolling shipments system will divide our shipments into two different shipping periods that will correspond with your renewal date.

    Shipment Schedule Order/Renewal Date Shipping Date
    1st Shipment 1st - 15th 20th of the
    same month
    2nd Shipment 16th - 31st 5th of the
    next month

    For example, if your renewal is on July 5th, your August box will be shipped on July 20th. Alternatively, if your crate renewal is on July 25th, your August box will be shipped out on August 5th.

  • Which countries does Dagashi Box ship to?

    We ship to most of the countries in the world. We have a list of shipping destinations here, so you can check whether your country is among those destinations.

    【Asia】Bangladesh, China, Guam, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Marshall, Micronesia, Midway, Pakistan, Palau, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Wake

    【Europe】Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Croatia, Czech, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Northern islands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, UK, Ukraine, Uzbekistan, Vatican

    【North and Central America】Canada, Mexico, Puerto Rico, Saint-Pierre and Miquelon, United States (USA), Virgin Islands (US territory)

    【South America】Argentina, Brazil, Chile, Columbia, Paraguay, Peru

    【Middle East】Bahrain, Israel, Kuwait, Saudi Arabia, Turkey, United Arab Emirates

    【Oceania】Australia, New Zealand

  • How come I don’t see my country on the list of countries?

    We try to make our boxes available worldwide but sometimes certain regions experience a high rate of lost packages, issues with customs clearance, or undeliverable addresses. Until we are able to find a secure courier service, we will not be able to ship to those countries. We are continually working on improving our shipping options so your country may be added back on the list of supported countries in the near future!

  • I need to change my shipping address.

    To update your shipping address, simply login into your account and update your information. You can only change your shipping address using the method above for your future renewals.
    If you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at info@dagashi-box.com before the box is shipped.
    Please note, in an effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

  • How long will it take for me to receive my order?

    Since our boxes will now ship directly from Japan the delivery times will vary greatly. We estimate boxes to be delivered within 2-4 weeks after the ship date. Due to delays with customs we ask that subscribers wait 6 weeks before inquiring about the delivery of the box.

  • Will this new shipping system include tracking numbers?

    We currently do not have a tracking support since adding such a tracking service would make the membership very expensive. We do not want to raise the price of our boxes or lower the quality/quantity of items and for this reason we will no longer be including tracking numbers for our shipments.

  • Will you still have nutrition/ingredient labels on your items?

    We will no longer have nutrition/ingredient labels on our items due to the change in shipping location.
    If you have any allergies or dietary restrictions, we recommend not ordering a Dagashi Box. We apologize for this inconvenience.

  • My order was sent back to you. What do I do now?

    If we receive your order back because it was not able to be delivered for any reason or was not picked up in time from the holding depot. If the address is changed after the shipment date or too close to the shipping date, we will use the old address on the account. We won't be able to issue a refund for the order until we can confirm that it's been sent back to our warehouse. If you wish to have the box sent back to you and the shipment was undeliverable due to an incorrect address, we will have to charge $9 for shipping and handling. We are not responsible for any orders that were retuned for failure of delivery (multiple delivery attempts, insufficient address information, refusal, etc.).

  • I made a mistake with my address information and never received my box.

    This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
    We also cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

  • I haven’t received my order. What happens if my order is lost?

    If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, email us on info@dagashi-box.com. In the unlikely event that you do not receive your order we will process an investigation with the courier, please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome.

  • Our right to cancel an order

    We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

    1) your billing information is not correct or not verifiable;
    2) your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
    3) we have reason to believe that you are a reseller;
    4) we could not deliver to the address provided by you.

PAYMENT & BILLING

  • What payment methods can I use?

    We currently accept payments through all major credit cards. All payments are taken through our secure checkout and we will never share any of your details with third-parties.

  • How do I cancel my subscription?

    Sorry to see you go! You can cancel online via your customer portal whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

    Please follow the steps below to cancel your subscription.
    - The email with the title “Your recurring order purchase confirmation from Dagashi Box” was sent to you when you purchased Dagashi Box.
    - Please click on the “Manage Subscription” button in the email.

    cancel_1

    - Next, you will be taken to your customer portal.
    - Click on “Subscriptions” on the left side of the page.

    cancel_2

    - Click on the “Cancel” button and select a reason of cancellation.
    - Proceed the cancellation by clicking on “Cancel Subscription”.
    You will receive a confirmation of the cancellation via email shortly after completing the cancellation process.

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  • How do I receive a refund?

    If you have a case regarding lost packages or accidental double subscriptions, please contact Support to see if you qualify to receive a refund. Please be sure to submit information such as the subscription number, the amount paid, and the reason for requesting a refund.

    Canceling a subscription does not automatically give you a refund as canceling subscriptions only cancel future renewals and shipments.
    Failure to cancel a subscription before the next billing date will not be refunded.

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